Mt Difficulty Wines

Terms and Conditions
Acceptance of Terms and Conditions:

By searching on the Website and purchasing products over the Website you accept, and agree to be bound by, these terms and conditions. Mt Difficulty Wines may amend these terms and conditions at any time by posting amended or replacement terms and conditions on the Website.

Privacy

Mt Difficulty Wines believes in protecting the privacy of customers and does not sell or rent your personal information to third parties. Customers who ask to join the Mt Difficulty Wines mailing list will have their details added to the Mt Difficulty Wines customer database. Those who elect not to join will not be contacted by Mt Difficulty Wines, other than is necessary in the completion of the purchasing process.

Our website's Mailing List registration form requires you to provide us contact and demographic information. In order to improve our customer service we also keep the purchasing histories of our Mailing List customers and may at times use them to offer special deals.

Personal information collected from customers is retained by Mt Difficulty Wines in its database at its premises at 73 Felton Road, Bannockburn, R.D. 2 Cromwell. You have the right to access your own personal information and to correct or delete any personal information from the database by emailing us

Mailing List contact
Mt Difficulty Wines sends out regular promotional material via email to its Mailing List members with regard to products and news. Mt Difficulty Wines also conducts telephone sales campaigns which Mailing List members may opt out of.

Sale of Liquor Act
Mt Difficulty Wines is the holder of an 'off licence' as defined in the Sale of Liquor Act, and as such is legally authorised to promote and deliver wine for sale by mail order.

Please Note: It is illegal for us to sell liquor to anyone under the age of 18. It is illegal to buy liquor when under the age of 18. It is also illegal to make a false declaration of age in order to purchase liquor. If you are under the age of 18, please do not attempt to use this site to purchase liquor.

Delivery Policy
Website orders will only be delivered within New Zealand. Wine will be dispatched within two working days of credit card funds being authorised, internet banking payment being made or cheques being cleared. Delivery is via courier and may take up to a further four working days to arrive. Mt Difficulty Wines cannot guarantee the precise date and time of delivery. Signature on delivery is required unless permission to leave is given at the time the order is placed.

Export restrictions
For international shipping information contact us

Returns and Refunds Policy
All claims for non-delivery, short delivery or damage should be made as soon as possible by telephone or email. Every effort is made to ensure the wine you order from Mt Difficulty Wines reaches you in top condition. If you are not happy with the product, please contact us before returning any goods. Any wine you return must be packaged carefully to avoid damage in transit. Faulty product will be replaced, if possible. If replacement is not possible we will refund the item in the same form that payment was made.

Customer Service
For enquiries relating to orders and deliveries, contact us

Description of Wines
We aim to provide as accurate a description of our wines as possible, but your personal perception may vary from our description.

Availability of Product
The website will show the full range of Mt Difficulty Wines products available, but the customer acknowledges that there may be limited availability. Mt Difficulty Wines reserves the right to restrict the number of bottles of a particular wine to each individual customer when quantities are limited. Mt Difficulty Wines will advise the customer of its inability to fulfil a customer's order as soon as reasonably possible.

Payment Policy
Payment can be by credit card as per the online order form, by internet banking or by cheque or credit card accompanying a paper order form. All prices are in New Zealand dollars, inclusive of GST at 15%. Every purchase is subject to the laws of New Zealand.

Credit Card Security
Mt Difficulty Wines strive protect the security of customers' personal information, including credit card information. Customers' credit card details do not get processed or transmitted through or via the Mt Difficulty Wines website; all transactions are processed through a secure payment service provider, Direct Payment Solutions (DPS). DPS hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings. Customers' credit card details are not held by Mt Difficulty Wines and cannot be accessed by Mt Difficulty Wines' staff. However they may be held by DPS (review their Privacy Policy).

Password control
Customers are responsible for all actions taken with their user name, email address and password. Mt Difficulty Wines recommends that customers do not divulge their password to any third parties. If a customer elects to share his/her user name, email address and password or any other information with third parties, the customer is responsible for all actions taken with this information. Forgotten password emails will be sent to the customer's email address, and it is the customer's responsibility to protect this email account.

Mt Difficulty Wines Contact details
73 Felton Road, R.D. 2 9384
P.O. Box 69 9342
Cromwell
New Zealand
Phone: +64 3 445 3445
Email: info@mtdifficulty.co.nz